Frequently Asked Questions

Frequently Asked Questions

How many days will it take to arrive after I pay?

We usually sent the order same day and should arrive within 10 to 14 working days.

What happens in case of damaged product or lost delivery?

We handle such questions carefully and will investigate individual cases in detail. Take a photo of the defective item. Email the picture and your delivery order to us at In case of lost delivery, we will send the order to you free of charge, subject to availability after receiving confirmation from the delivery team that your order has been lost.

What should be done if the payment is not accepted?

Please wait and try again after some time. If you are still unsuccessful, please verify your account balance. If you are still unable to pay, you can contact on live chat or sent an email on Your order is managed manually.

How to change the delivery address?

Log in to your account. Go to “My Account” and select “Addresses” to change all your contact information.

What are the delivery costs?

Free of cost.

Do you have enough product in stock?

All the products you see on our website are always available in our warehouse.

What are the payment methods?

We only accept credit/debit card and Paypal payments at the moment.

Is it acceptable to pay with PayPal without a PayPal account?

Paypal account is not required to make payments via PayPal. All you need is any debit/credit card supported by PayPal. Order processing and delivery can be done in less time by using PayPal. Paypal is also the easiest and safest way for online payment. But we highly recommend you register to benefit from the added ease of use.
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